Literature Reviews
Firing Poor-Performing Employees May Improve Work
A recent study shows that "rank and yank" systems could improve the performance potential of a typical organization. A study publishing in the latest issue of Personnel Psychology finds that forced distribution ratings systems (FDRS), where a predetermined percentage of low-performing employees is fired every year, can be an effective way to improve a company’s workforce.Firing Poor-Performing Employees May Improve Work
A recent study shows that "rank and yank" systems could improve the performance potential of a typical organization. A study publishing in the latest issue of Personnel Psychology finds that forced distribution ratings systems (FDRS), where a predetermined percentage of low-performing employees is fired every year, can be an effective way to improve a company’s workforce.Firing Poor-Performing Employees May Improve Work
A recent study shows that "rank and yank" systems could improve the performance potential of a typical organization. A study publishing in the latest issue of Personnel Psychology finds that forced distribution ratings systems (FDRS), where a predetermined percentage of low-performing employees is fired every year, can be an effective way to improve a company’s workforce.The Correlation Between Patient Satisfaction and Positive Clinical Outcomes
These are abstracts from research studies querying the relationship between patient satisfaction and positive clinical outcomes. It is important to note that not all of these studies center on hospital patients. However, the research constructs of patient satisfaction and outcomes were tested and are appropriate to cite as references. Study outcomes are usually transferable, even though these patients might not have been hospitalized when the studies were done. Important points or conclusions are highlighted.The Effect of Anxiety on Patient Outcomes
This summary of articles reviews all literature from the year 2000 forward on the topic of "Anxiety and Patient Outcomes."The Effects of Physician Leadership and Collaboration on Patient Care and Quality Outcomes
As the challenges of leading in healthcare become more complex, healthcare institutions have increasingly emphasized the importance of leadership training for physicians. These articles provide information on the programs offered and their effects on physicians and patients.
The Impact of Service Recovery on Patient Satisfaction and Return on Investment
Service recovery has proven to be cost-effective in other service industries. Health care organizations can become more customer-oriented by taking advantage of the information provided by patient complaints, increasing patient satisfaction and retention in the process.
The Relationship Between Patient Satisfaction and Physician Communication
These are abstracts from many of the research studies on the relationship between patient satisfaction, physician communication and risk management and/or malpractice suits. This is a highly researched subject.
White Paper-Organizational Improvement Techniques
Many healthcare facilities adopted formal quality models such at Total Quality Management (TQM), Continuous Quality Improvement (CQI) and Plan-Do-Check-Act (PDCA). This white paper provides background on each of the models healthcare facilities used as well as how they compare to Six Sigma and Lean Thinking.