Discharge Call Manager (DCM): Follow Up Interviews with Early Adopters of the Software

Author: Chris Meade and Joseph McCrory

This research study was conducted in May-June 2007 of 14 facilities ranging is size from 90 beds to 1000 beds with an average size of 471 beds in an effort to gather opinions from the early adopters of Discharge Call Manager. Discharge Call Manager is a web-based application automating the framework of post-visit calls by auto-population of patient lists, customized questions by area, and automation of results for tracking.

The objectives for the study were to understand:

• The organizations' discharge call practices prior to purchasing DCM;
• The time spent creating patient lists and capturing information from the calls prior to and after DCM;
• The systems and data input practices hospitals had in place for capturing information about risks and notifying the appropriate departments prior to DCM;
• The reporting process relative to sharing information and the time to generate reports prior to DCM;
• The effectiveness at monitoring risk and patient safety issues prior to DCM;
• The effectiveness at tracking clinical or operational suggestions as well as providing immediate reward and recognition to staff and physicians prior to DCM;
• The organizations' opinions about DCM being a good purchase for their hospital;
• The outcomes they envisioned when purchasing DCM and if DCM helped them achieve those outcomes;
• Organizational reviews of DCM;
• If DCM has helped them hardwire discharge phone calls;

Use the Related Tools:
DCM Research Study Report